How to create an account (First time Users only)
When you open the DLC Knowledge App, select the Or Register link below the LOGIN button to open the Registration screen.
On the Registration screen fill in your full name, gender, country of residence, date of birth, a working phone number and a valid email address, as well a secure password, which you should keep securely.
By creating an account you agree that you have read and understood all the Terms and Conditions of using the DLC Knowledge App. Leave that checkbox selected and tap the 'REGISTER NOW' button at the bottom to create your account.
If all the fields have been filled in correctly, your account will be created and you shall proceed to the app's home screen.
If you are not a First time user, simply provide the email address and password you used while creating your account on the login screen and tap the 'LOGIN' button to login.
How to Find a video
After you have successfully logged in or created an account, you can simply scroll through some of the content on the home screen to see if there is anything that interests you. Or for a more specific search, open the Main Menu by swiping to the right and select either Structured Learning or Unstructured Learning.
If you are looking for school study videos between Nursery and Senior Six, then select 'Structured Learning' and pick a level you are interested in. We want to keep everything organized for you, so after selecting a level, you need to select a subject that you want to study from the list that pops up.
After selecting a subject, all available content for that subject at the level you selected will be displayed. We do this because we know some times you need to refer to content from a previous class. However if you want to filter the videos, simply tap the filter icon in the top right corner to show the filter menu, or tap it again to hide it. To filter, select either a class, or a topic, or both and tap the 'APPLY FILTER' button.
If on the other hand you are looking for general Skill videos, select 'Unstructured Learning', and all content available will be instantly loaded. If, however, you are interested in a particular skill, swipe to the left, or tap the filter icon in the top right corner to display the categories available for you to pick from. Select a category from the list and only videos from that category will be displayed.
To play a video, tap the image for the video. If it is a free video, it will instantly open and play. However, due to network instabilities, we advice that for a better experience watching your video, tap the 'SAVE...' button under the video play area to download the video to your phone's memory. You can then find it under your 'Downloads' section and watch it over and over, even without an internet connection.
However if the video is not free, it will only be available for preview for up to a maximum of 5 mins just to give you a peek into how good it is, after which you will be asked to proceed with payment. If you realize it is what you need, tap the 'GET THIS RESOURCE NOW' button to make your payment and then after you will be able to always access it like any other free video. For details on how to make payments, visit the 'How to make Payments' section.
How to find Books and other Reading Material
To find reading material, go back to the app's home screen and swipe right to open the app's Main Menu and select the 'DLC Book Store'. At the DLC Book Store, you can quickly scroll through the list of School Material or General Knowledge. For more content, however, tap 'School Material' or 'General Knowledge' to open either of the sections.
To open a book, simply tap the image of the book to open it's details, and tap the 'GET THIS RESOURCE NOW' button at the bottom of the preview box. If the book is free, it will instantly start downloading to your phone's memory. However, it is not, you will be required to make your payment, after which the book will automatically proceed to download.
All reading material on the app has to be downloaded to you phone's memory before it can be viewed. You can then find the book in your 'Downloads' section on the Main Menu. For more details on how to find you downloads, visit the 'How to Find My Downloaded Content' section.
How to make payment
The DLC Knowledge App features both free and paid content. If the content you are interested in requires payment, then the payment process is fairly staight forward.
Any attempt to access paid content will automatically initiate a payment process by opening the payment details screen. At the 'Payment Details' screen, provide your full name, the price is automatically set to the price of the content you are paying for, and then provide the mobile number that will be making the payment.
All payments on the app currently only support MTN Mobile Money or Airtel Money transactions. So before you proceed with payment, please make sure you have enough money on the Airtel or MTN number you have provided. Please note however, that this does not have to be the number you used during your account creation.
Tap the 'PAY NOW' button after filling in the details, wait for a few seconds while the app processes you details. We ensure that all payments are secured so first you will receive a text message with an OTP code to verify the payment.
Type the OTP Code that you have received in the OTP field on the app and tap 'Verify Payment'.
Wait another few seconds and you will receive a prompt to provide your Pin Number to complete the payment.
The app will then proceed to process your payment and open the video you are paying for, or automatically start downloading if it is a book. You will then be able to always access the content as any other free content.
The DLC Knowledge App will always keep track of the content you have paid for such that you never need to pay for it again as long your account is still active. This also remains the case even if you uninstall the app, and reinstall it, update it, Signout on your device, or even login on another device.
How to Find My Downloaded Content
On the app's home Screen, swipe to the right to open the Main Menu and select 'Downloads'. All content that you have downloaded on the app will be available to you in this section and you don't need an internet connection to access it since it is now on your phone's memory.
The downloaded content is arranged into 'Videos' and 'Books' and you can switch between the two types by tapping the 'Videos' or 'Books' button at the bottom of the screen.
Simply tap any of the content in the list to play it or open it for reading.